Frequently Asked Questions
Everything you need to know about shopping with Henne
What is Henne's return policy?
We offer a 14-day return period for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How long does shipping take?
Domestic orders are typically processed within 24 hours and delivered via express shipping in 1-3 business days. International shipping times vary by location but usually take 5-10 business days.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our tailored pieces or reaching out to our customer care team for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact us immediately at support@henne.com and we will do our best to accommodate changes before the order is dispatched.